ShaktiPay User Safety Guide – Online Safety Tips for India

This is the single most important safety habit on any P2P platform. Before you release tokens to a buyer:

• Open your own UPI or bank app – never rely on a screenshot the buyer sends you
• Check the exact amount – it must match the order total, including decimals
• Confirm the sender's name and UPI ID match the buyer's profile in the app
• Look for "Success" status – not "Pending", not "Processing"
• Only then tap Confirm Payment inside ShaktiPay

Scammers create clone websites that look identical to the real ShaktiPay site. These fake sites may distribute malware-infected apps or steal your login credentials.

• Use only a download source you have independently verified. Do not assume that a third-party information page is the app developer or an official download provider.
• Check the URL carefully before downloading anything
• Never install an app from a link shared in a random Telegram group, WhatsApp message, or search ad
• After installation, verify the app name and icon say "ShaktiPay"

We cannot verify ShaktiPay’s current customer-support channels. Be cautious with phone numbers or accounts found through search results, social media, or messages; confirm contact details using a source you independently trust.

• Never call any number claiming to be ShaktiPay support
• Never share your OTP, password, or UPI PIN with anyone who calls you
• Never send money to "unlock", "activate", or "verify" your account
• Report suspicious contact details to the relevant platform and, where appropriate, your bank or local cybercrime reporting service.

Scammers create Telegram groups with names like "ShaktiPay Official", "ShaktiPay Support", or "ShaktiPay VIP" and pose as admins. They then ask members to deposit money, share OTPs, or click malicious links.

• Do not assume a Telegram group or channel is official just because it uses the ShaktiPay name or logo. Verify any claimed official channel through a trusted, independently confirmed source.
• Real admins will never ask for your OTP, password, or money
• If a group asks you to "deposit to start trading", leave immediately
• Report fake groups through the Contact page

A common scam involves someone telling you to pay a fee to unlock your withdrawal, activate your account, or upgrade to a "premium" level. This is always fraud.

• Before paying any registration or service fee, verify the fee and recipient through independently confirmed official terms.
• Be suspicious of unexpected fees demanded to release a withdrawal or receive funds; verify any charge independently before paying.
• Do not rely on claims about premium or VIP accounts without checking the service’s independently verified terms.
• Anyone asking you to send money before you can receive money is a scammer

• Create a strong, unique password – mix uppercase, lowercase, numbers and symbols
• Never reuse your ShaktiPay password on other apps or websites
• Change your password every few months
• Never share your OTP with anyone – not even someone claiming to be ShaktiPay support
• Never share your UPI PIN under any circumstances
• If you suspect an account is compromised, secure your email and account using verified recovery channels and contact the service through a confirmed support route.

• Start small: Begin with the smallest trade possible until you understand the flow
• Trade only what you can lose: Token prices can drop – never trade money you need for essentials
• Use the appeal system: If a trade goes wrong, raise a dispute inside the app immediately
• Keep records: Take screenshots of trade details and payment confirmations for your records
• Stay updated: Check trustworthy sources for new scam alerts and independently verify any claimed official channel
• Trust your instincts: If a deal seems too good to be true, it probably is

• ✅ Verified the app publisher and download source independently
• ✅ App name and icon say "ShaktiPay"
• ✅ Strong, unique password set
• ✅ OTP never shared with anyone
• ✅ UPI payments verified in my own bank app before confirming
• ✅ No money paid to "activate" or "unlock" anything
• ✅ Any claimed official social channel independently verified
• ✅ In-app support used for app issues – no phone numbers called